Frequently Asked Questions

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How to set mobile device to get auto app updates (Apple-iOS)

Open the "Settings" app on the iPhone or iPad. Go to "iTunes & App Store". Under the 'Automatic Downloads' section, look for "Updates" and toggle that switch to the ON position.

This setting works for both Apple phones and tablets.

How to set mobile device to get auto app updates (Android)

Go to PlayStore,

  1. Select "Menu",
  2. Select "Settings",
  3. Select "Auto Update Apps", then
  4. Select either "Over any network" or "Over Wifi-Only"
  5. Then click "Done" to complete the process.

That's it! Once configured, any time the DaVinci Pro Flow App gets an enhnacement update, your mobile device will automatically be updated.


Incorrect password

If you're thinking, "I know I've entered in the right password, why am I gettng this error message", remember passwords are case sensitive and mobile devices like to sometimes (by default) automatically make the first letter capitalized (and you password's first letter may not be).

After double checking this, don't forget to select the save/remember me option for faster logging-in moving forward.